Privacy Policy

1. Introduction

This Privacy Policy describes how Horfay Taqnia Private Limited (CIN: U72900JK2022PTC013845), operating as Ventor AI ("we", "us", or "our"), collects, uses, stores, and protects your personal information when you use our platform at ventorai.com ("the Service").

We are committed to protecting your privacy and handling your data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, organization name, and password when you register.
• Billing information: Payment details are processed securely by Razorpay. We do not store your full card or bank account details.
• Business data: Ideal Customer Profiles (ICPs), target markets, product descriptions, and campaign configurations you create.
• Communications: Emails or messages you send to our support team.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, actions taken, timestamps, and credit consumption.
• Device and browser information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

2.3 Lead Data

The Service discovers and processes business contact information (company names, business email addresses, business phone numbers, job titles) from publicly available sources for lead generation purposes. This data pertains to businesses and professional contacts, not personal consumer data.

3. How We Use Your Information

• To provide, operate, and improve the Service.
• To process payments and manage your subscription.
• To send transactional emails (account confirmations, billing receipts, service updates).
• To provide customer support.
• To generate AI-powered lead discovery, scoring, outreach, and analytics.
• To monitor and prevent fraud, abuse, and security threats.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors: Razorpay processes payments on our behalf under their own privacy policy.
• AI service providers: We use Anthropic and OpenAI APIs for AI-powered features. Prompts sent to these services may contain business data from your campaigns. These providers process data under their respective data processing agreements.
• Hosting providers: Our infrastructure is hosted on cloud providers with appropriate security certifications.
• Legal requirements: We may disclose information if required by law, court order, or government authority.

5. Data Security

We implement reasonable security measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS).
• Secure password hashing.
• JWT-based authentication with short-lived access tokens.
• Role-based access controls and tenant isolation.
• Regular security reviews.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account data for as long as your account is active. Upon account deletion, we will remove your personal data within 90 days, except where retention is required by law or for legitimate business purposes (such as billing records, which are retained for 7 years as required by Indian tax law).

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for data processing (where consent is the basis).
• Export your data in a machine-readable format.

To exercise any of these rights, contact us at support@ventorai.com.

8. Cookies

We use essential cookies only — for authentication session management and user preferences. We do not use tracking cookies, analytics cookies, or third-party advertising cookies. By using the Service, you consent to the use of essential cookies.

9. International Data Transfers

Your data may be processed on servers located outside India (including the United States) for hosting and AI processing. We ensure that appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

The Service is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last updated" date at the top reflects the most recent revision.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:

Horfay Taqnia Private Limited
Block A, STPI, Rangreth, SIDCO
Srinagar, Jammu & Kashmir 191132, India
Email: support@ventorai.com

We will acknowledge your complaint within 48 hours and resolve it within 30 days.